Website Care Plans
WEBSITE CARE PLANS
Ongoing support & aftercare for your websiteAllowing you to focus on your business & giving you peace of mind
Your Website Is Critical To Your Business
Your website is vital – it generates leads, customers and revenue. It’s a place where your clients, customers, potential customers and partners will find you and engage with you.
Your website is important to the success of your business and you’ll want peace of mind that it’s available for your audience 24/7/365 without problems or interruption.
All Software Is Vulnerable
All software needs updating regularly to stay secure and take advantage of new technology. The software that powers your website is incredibly powerful but is written by human beings and therefore is vulnerable. Each day, more and more websites are getting hacked and attacked. It’s not just the big guys that are getting hacked, like Google and Facebook. More small business websites are being attacked, and it’s vital that these websites are protected.
Being Ahead of the Curve
Your competitors are likely putting efforts into new websites and digital strategies. It’s so easy to be left behind, and so lose visibility and customers. The world is getting smaller and connecting more people. It’s becoming harder to have our voices heard and stay ahead of the curve.
Do It Yourself?
Keeping your website up to date, secure, backed up, fast loading and working well for you can be very time-consuming, and quite frankly tedious! Even if you enjoy doing all of that, it takes you away from what you should be doing! While we manage your website, you can focus on building relationships with your customers and growing your business. Keeping up with the latest trends and best practices in technology can become a full-time job in of itself!
What Our Care Plans include
Software updates
All software is vulnerable to hackers and problems occurring. We offer peace of mind by ensuring the software that runs your website is regularly kept up to date.
Uptime monitoring & performance scans
We will monitor the website to make sure it is up and running 24/7 and fix any issues if they occur.
Security & Security scans
Unfortunately, there are hackers out there that want to hack into websites. We’ll scan your website daily to make sure they’re not vulnerable or infected with any viruses. We also add a security system to the website to make it much more difficult for hackers.
Backups
Mistakes do happen. With our daily backup system, we can always restore the website if anything gets deleted or another issue occurs.
Page Builder
Create amazing web pages with our easy yet powerful, drag and drop page editor. Good looking, clear and professional web pages are essential to convert web visitors to your products and services.
WordPress normally only gives you the ability to edit text and add simple images. With page builder, you can create beautifully designed landing pages with images, buttons, lists and much more. You also have access to some amazing looking templates, which makes getting started so much easier!
Our Plans
$£€Start
$77 per month- 24/7 Security & Monitoring
- Software Updates
- Daily Off-site Backups
- Daily Security Scans
- Detailed Monthly Reports
- Page Builder
- 30 minutes updates & support
- Access to Video Training
- Email Support Desk
- Suitable for WooCommerce Sites
- Access to Premium Plugins
- SEO Keyword Ranking
- Daily Speed & Performance Scans
- Image Optimisation
- Performance Optimisation
- Link Scan & Fixing
- Monthly Strategy Calls
- Monthly Site Review
Perform
$177 per month- 24/7 Security & Monitoring
- Software Updates
- Daily Off-site Backups
- Daily Security Scans
- Detailed Monthly Reports
- Page Builder
- 1 hour updates & support
- Access to Video Training
- Email Support Desk
- Suitable for WooCommerce Sites
- Access to Premium Plugins
- SEO Keyword Ranking
- Daily Speed & Performance Scans
- Image Optimisation
- Performance Optimisation
- Link Scan & Fixing
- Monthly Strategy Calls
- Monthly Site Review
Ultimate
$477 per month- 24/7 Security & Monitoring
- Software Updates
- Daily Off-site Backups
- Daily Security Scans
- Detailed Monthly Reports
- Page Builder
- 2 hours updates & support
- Access to Video Training
- Email Support Desk
- Suitable for WooCommerce Sites
- Access to Premium Plugins
- SEO Keyword Ranking
- Daily Speed & Performance Scans
- Image Optimisation
- Performance Optimisation
- Link Scan & Fixing
- Monthly Strategy Calls
- Monthly Site Review
Business Hosting
Optional.We have over 15 years’ experience hosting websites. Our dedicated WordPress website hosting service will make your website run super fast with very high reliability and quick and friendly support.
From $40/mth or £30/mth
Coming soon!
Optional add-ons that can be bundled with any of our aftercare plans.
Website Audit & Tune-up (from $450)
Social Media Marketing Add-on (from $200/mth)
SEO Package (from $450/mth)
Frequently Asked Questions
What if my site gets hacked or goes down? ExpandOne of the main purposes of our aftercare plan is to protect being hacked in the first place. Although we can’t promise that your website won’t be hacked, go to great lengths to protect your website against intruders. If, in the unfortunate event that your website gets hacked, we’ll be there with you to sort it out. We’ll be able to restore and clean up your website from our backups.
Do I have to host my site with you? ExpandAlthough we highly recommend that you use our business hosting service, you don’t have to. We have recommended hosts that we prefer to work with, but can review your hosting service to make sure it suits your needs.
What if I need extra help? ExpandWe provide support with all our aftercare plans. However, if you require extra support or development work that falls outside of this, we can still help you. Just get in touch, and we’ll provide a quote and timescale for the required work.
Can I cancel at any time? ExpandOf course! Although we’d hate to see you go, we want you to be absolutely happy. We’re about building a solid relationship with you and your website, and want to invest in that future. But, if you feel you need to go, just let us know and we’ll cancel the plan.
Please note, our hosting service does require a 3-month commitment.
What is your hourly rate? ExpandFor development work, we usually provide a fixed price estimate before we start work. This allows you to budget effectively.
However, in some cases, it makes sense for us to work on an hourly basis. Our standard hourly rate is $109 / £80 / €90 per hour. We offer discounts on blocks of 10 hours or more.
Does the monthly time roll over? ExpandNo. The support time for each aftercare plan is for the current month only. The time resets at the start of the next month. Extra blocks of maintenance time can be purchases when needed.
My website was not built by you, can I still be on an aftercare plan? ExpandOf course! However, it’s vital that we take a detailed look at how your website has been built so we can effectively manage it moving forward. For websites not built by us, we require a web tune-up service. This costs a one-off payment of $497.
What kind of tasks can be used in the monthly support time? ExpandJust about anything! Most of our customers ask us to add or edit content on their website. However, we also offer technical support, marketing advice, adding images or minor development work. Just email us with clear instructions of what work needs to be done and we’ll be on it.
How do the monthly consultations calls work? ExpandAlthough email communication provides the fastest response, sometimes a more detailed brainstorming session is what’s needed.
For our top aftercare plan, we provide monthly consultation calls. These are conducted online where we can share screens and provide training. It’s just a case of booking your monthly session via our online calendar and we’ll be looking forward to helping you out!
How does billing work? ExpandOnce payment has set up, your credit card or PayPal account will be charged automatically every month. You’ll also receive an invoice via email.